Residential
Free Inspections
Frequently Asked Questions

Frequently Asked Questions

Answers to common questions about our roofing services, insurance claims, financing, and more.

Repairs

Roofing Repairs

How much does a roof repair cost in Austin?

Repair costs depend on the extent of the damage, materials needed, and roof accessibility. We provide free, no-obligation estimates — call us at (512) 479-0510 and we'll come take a look.

How do I know if my roof needs repair or replacement?

Signs include missing or damaged shingles, leaks, sagging areas, and visible wear. Our specialists can assess your roof and recommend the most cost-effective solution — repair when possible, replacement only when necessary.

What types of roofing damage do you repair?

We repair all types — storm damage, hail damage, wind damage, flashing leaks, vent leaks, wall leaks, valley leaks, chimney flashing, and more. If it's on your roof, we can fix it.

How quickly can you repair my roof?

Timeline varies based on the scope of damage, roof complexity, and materials needed. A straightforward repair on a standard roof can often be completed in one to two days once we start, but every job is different. We'll give you a clear timeline after your free inspection.

Can you repair just a section of a roof?

Yes, section repair is common and often the most cost-effective approach. We assess the full roof to determine whether a targeted repair will provide lasting protection or whether the damage is widespread enough to warrant broader work.

Is it better to repair or replace a roof?

It depends on the extent of the damage, the age of your roof, and how many repairs it has already had. If your roof is under 15 years old and the damage is localized, repair is usually the smarter choice. If damage is widespread or the roof is nearing end-of-life, replacement is the better long-term investment.

New Roofs

New Roofs & Re-Roofs

How long does a new roof installation take?

Most residential re-roofs are completed in one to three days, depending on the size and complexity. We'll give you a clear timeline before we start.

What roofing materials do you install?

We install asphalt shingles, flat roofing (modified bitumen, TPO), and metal roofing. We carry products from Tamko, Owens Corning, GAF, IKO, and Atlas.

How do I know when I need a new roof vs. a repair?

If your roof is over 20 years old, has widespread damage, or has had multiple repairs, a new roof may be more cost-effective. Our free inspection will give you an detailed estimate.

Do you offer financing for new roofs?

Yes, we offer financing options to make your new roof affordable. We also accept all major credit cards.

Hail Damage

Hail Damage

How do I know if my roof has hail damage?

Hail damage isn't always visible from the ground. Signs include dented gutters, bruised or cracked shingles, granule loss, and damaged vents. Our free inspection identifies damage you might not see.

Should I file an insurance claim for hail damage?

If your roof has sustained hail damage, filing a claim is usually recommended. We help homeowners navigate the insurance process and provide thorough documentation to support your claim.

How long do I have to file a hail damage claim?

In Texas, most policies require claims within one to two years of the damage. However, we recommend acting quickly — the sooner damage is documented, the smoother the process.

Will my insurance cover the full repair?

Coverage depends on your policy, but most homeowner's insurance covers hail damage minus your deductible. We work directly with your adjuster to ensure all damage is properly documented.

Will insurance cover hail damage if my roof is 10+ years old?

Yes, in most cases. Age alone doesn't disqualify your roof from hail damage coverage. What matters is whether the damage was caused by a specific storm event. Your insurance company may factor in depreciation based on roof age, but legitimate hail damage is typically covered.

Insurance

Insurance Claims

Do you work with insurance companies?

Yes. We have over 45 years of experience working with insurance adjusters and can help you navigate the claims process. We document all damage thoroughly to support your claim.

Will you meet with my insurance adjuster?

Absolutely. We coordinate with your adjuster during the inspection to make sure all damage is properly documented and nothing is missed. This helps ensure your claim covers the full scope of needed repairs.

Do you handle commercial insurance claims?

Yes. We have extensive experience with commercial insurance claims and provide thorough documentation, scope of work, and adjuster coordination.

Does homeowners insurance pay for a leaky roof?

It depends on the cause. If the leak resulted from a sudden event like a storm, hail, or wind damage, most policies cover the repair minus your deductible. However, leaks caused by normal wear and tear or deferred maintenance are typically not covered.

How long after water damage can you claim on insurance?

In Texas, most homeowner's insurance policies require claims within one to two years of the damage event. Filing sooner is always better — the more quickly damage is tied to a specific event, the smoother the claims process.

Commercial

Commercial Roofing

What types of commercial roofs do you service?

We service all commercial roof types including flat roofs, modified bitumen, TPO, EPDM, built-up roofing (BUR), and metal. Whether it's an office, retail space, or multi-unit property, we handle it.

Do you offer commercial roof maintenance programs?

Yes. Regular maintenance extends roof life and catches problems early. We offer scheduled inspection and maintenance programs tailored to your building's needs.

Can you work around our business hours?

Absolutely. We understand that roofing work can disrupt business operations. We schedule around your needs to minimize impact on your tenants and customers.

Inspections

Free Inspections & Estimates

Is the roof inspection really free?

Yes — 100% free with no obligation. We inspect your roof, provide an detailed estimate, and give you our recommendation. There's no pressure to hire us.

How long does a roof inspection take?

Most inspections take 30 to 60 minutes depending on roof size and complexity. We'll schedule at a time that works for you.

What does the inspection include?

We check shingles, flashing, vents, valleys, chimneys, and the overall roof system. You'll get an detailed estimate with our recommendation.

How often should I have my roof inspected?

We recommend annual inspections, plus after any major storm. If your roof is over 15 years old, bi-annual inspections are a smart investment.

Financing

Financing & Payment

What financing options are available?

We offer several financing plans through our lending partners, including a 12-month zero-interest option and longer-term plans with competitive rates. During your free estimate, we'll walk you through the available plans and help you find the best fit for your budget.

How do I apply for financing?

Applying is simple. After your free roof inspection and estimate, our team will guide you through a quick, paperless application process. Most approvals come back within minutes, so you can move forward with confidence.

What credit score do I need?

Our financing partners offer approvals for FICO scores as low as 580, with credit limits up to $40,000. Even if you're unsure about your eligibility, we encourage you to apply — there's no obligation.

Can I pay off my financing early?

Yes. Our financing options include plans with no prepayment penalties, so you can pay off your balance early without extra fees. We'll make sure you understand all terms before you commit.

General

General Questions

How long has J-Conn been in business?

J-Conn Roofing was founded in 1979 and has been serving the Greater Austin Area for over 45 years. We're a family-owned company with deep roots in the Austin community.

What areas do you serve?

We serve the Greater Austin Area including Travis, Williamson, and Hays Counties. This includes Austin, Round Rock, Cedar Park, Pflugerville, Leander, Lakeway, Bee Cave, Dripping Springs, Buda, Kyle, and surrounding communities.

Are you licensed and insured?

Yes. J-Conn Roofing is fully insured and bonded for your protection. We've maintained a BBB A+ rating since 1982.

Do you offer senior citizen discounts?

Yes, we offer senior citizen discounts. Ask about available discounts when you schedule your free inspection.

What payment methods do you accept?

We accept all major credit cards, checks, and cash. We also offer financing options for larger projects. Our goal is to make the payment process as convenient as possible.

Still Have Questions?
Give Us a Call

Our team is happy to answer any questions about your roof, our services, or the process. No pressure, no obligation — just honest answers from experienced roofing professionals.

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(512) 479-0510
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